• When are the visiting hours?

    We always welcome visitors. There are no set visiting hours. However, please be considerate of other patients during night hours.

  • Is there a limit to the number of people who can visit at one time?

    Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

  • How do I reserve a room?

    Please call our facility directly and ask to speak with the admissions coordinator.  Our phone number is (951) 683-7111.

  • Is there any private space available to use?

    You may reserve our family room, or conference room for any special event (birthday, holidays, meals).

  • Can I bring my children to visit?

    We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.

  • Can I bring a family pet to the facility?

    We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets should also be kept on a leash.

  • How often will a physician or health professional visit?

    Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

  • Can I take my loved one home for a visit?

    Patients may have a leave of absence only with MD authorization, which can be arranged through nursing staff. The resident or responsible party upon arrival and departure must sign the LOA (leave of absence) book, located at the nursing stations.

  • Can my loved one receive mail?

    Definitely. Mail is delivered to patients personally on a daily basis except for weekends and holidays.
    Valencia Gardens Health Care Center
    Attn: Room No.
    4301 Caroline Court
    Riverside, CA 92506

  • Is smoking permitted in the facility?

    For the safety and welfare of all patients and staff, Valencia Gardens Health Care Center is a non-smoking facility. The designated smoking area is the resident smoking patio.

  • My loved one has a favorite chair that I’d like to bring to the facility. Can you accommodate this?

    We always want our patients to be comfortable; if space permits, small personal items from the resident’s home are always welcome.

  • Will I be required to do my loved ones laundry?

    Bed linens, hospital gowns and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one, please inform the charge nurse/social services designee.

  • Is there someone who provides haircuts?

    We have a hair stylist available by appointment. Please contact our Social Services Department to set up an appointment. Payment for all services is made in advance or at the Beauty Shop during appointment.

  • Where should I park, when I come to visit?

    Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.

  • Can I bring in my loved ones favorite food?

    Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.

  • What articles of clothing should I bring?


    • We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the patients’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.
      Blouses (with front snaps)
      Walking Shoes (non-skid soles; velcro)
      Sweaters (with large buttons)
      Shirts (button down suggested)
      Walking Shoes (non-skid soles; velcro)
      Electric Razor

      Personal Laundry: There is no charge for personal laundry, however families may wish to do their loved ones laundry but must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.

      Clothing and Laundry Tips: All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.


  • Will my loved one have telephone access?

    Phones are not provided at this time by the facility. If the resident chooses to have a phone line connected in his/her room, it is up to the resident or responsible party to contact the local phone company regarding service.

  • Will my loved ones room have a television?

    Televisions are not provided by the facility, if the resident would like a television in his/her room it is up to the resident and/or the responsible party to provide.

  • What kinds of activities are planned for the patients?

    Valencia Gardens Health Care Center has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils and volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.

  • Can the rules be changed?

    Valencia Gardens Health Care Center strives to meet the needs and desires of all residents. Rules are in place to keep order and provide a positive experience for all our our residents and guest. If you have a recommendation the administrators door is always open. We cannot guarantee your recommendations will be followed, but it will be considered.

  • How often will the Rehabilitation staff work with my loved one?

    We offer rehabilitation therapy 7 days per week. Each resident that is assessed a program is designed to meet their needs.

  • Will Medicare Part A cover my stay in the facility?

    Patients must have a Medicare card that reads ³Hospital Insurance.² They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a $161.00 effective January 1, 2016 through December 31, 2016 daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days.

Financial & Insurance Questions

Patients must have a Medicare card that reads ³Hospital Insurance.² They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a $61.00 daily co-insurance rate is required. Medicare does not cover Part A skilled nursing fees over 100 days.